If you feel sick with fever, cough, have difficulty breathing, or have any questions about your health or COVID-19 please give us a call.
We will give you instructions on how to get care. While sick, avoid contact with others, don’t go out, and delay any travel to reduce the possibility of spreading illness.
We’re taking every pre-caution to help keep you healthy
As our communities adapt to a new normal, we too have adjusted our processes and created COVID-19 Prevention Standards to ensure we are providing a safe environment for our patients to receive care.
We will continue to accept new patients and care for our existing patients. However, in support of minimizing community spread of COVID-19, we have canceled all Activity/Wellness Center events until further notice.
“Putting our patients first is part of our DNA at Conviva and the COVID-19 Prevention Standards are critical to maintaining the safety of our patients and team members,”
Steve Lee, MD, President of Conviva Physician Group.
We have implemented our new COVID-19 Prevention Standards intended to ensure the highest level of safety when patients attend in-person doctor appointments.
COVID-19 Prevention Standards
All center staff members will undergo a daily COVID-19 screening, including a temperature check. They will also wear a mask at all times, in addition to other appropriate personal protective equipment (PPE), as recommended by the Centers for Disease Control and Prevention (CDC).
All patients and guests are greeted at the center entrance where a COVID-19 screening process is conducted including temperature check. Each patient is provided a mask and hand sanitizer before entering the center.
Sick patients are immediately taken to exam rooms to limit time in our waiting rooms or common areas.
Assist patients in using home delivery services for food and medications.
Designated treatment areas are used to care for suspected and symptomatic COVID-19 patients.
Appointment times are being adjusted to separate our symptomatic and non-symptomatic patients.
Center furniture has been rearranged to create appropriate social distancing for anyone who may be in our waiting rooms or common areas.
Exam rooms are cleaned and disinfected between each patient visit.
Every center is comprehensively cleaned and disinfected each night in accordance with CDC guidelines.
High-traffic, high-touch areas are disinfected several times throughout the day.
Telemedicine visits will still be an available option for those patients who can be safely monitored and/or treated remotely. The doctor and patient will decide together if it is the right time for the patient to return to the center. For patients who are not able to travel to a center for their scheduled appointments, we are continuing to offer phone visits.
COVID-19 Prevention Standards are grounded in guidance from the CDC and local health departments, and are subject to change in order to provide a safe environment for face-to-face interactions in our centers.
Our Care Team is standing strong against coronavirus by changing processes, reaching out to patients to ensure they have their needs met, and using new technology to stay connected with our patients when they need us most.
In addition to following all Centers for Disease Control and Prevention (CDC) recommendations, our team continues to assess this fast-moving virus changing day-by-day in order to provide our patients and community with exceptional care and accurate information.
One thing that isn’t changing is our dedication and commitment to our patients and seniors in the community. We know that together we will overcome the coronavirus.
Your care is our top priority, to maximize the safety of our patients and team members, we are now offering Telemedicine visits. Telemedicine is the use of a phone call to diagnose or treat patients who are not physically in front of a doctor. To maximize the safety of our patients and staff, we’re using Telemedicine to diagnose and treat through chat.
It’s important to remain physically active and connected with people during this period of social distancing.
Stay fit by participating in online exercise classes, standing up and moving at least once an hour to maintain your strength and mobility, or use items around the house, like canned goods, as weights to keep up your strength.
Stay connected to friends and family by calling or video chatting with them at least once a day.
Stay curious by exploring new topics online, trying a new recipe or reading a book.
Establishing a daily routine during this period of social distancing helps us maintain a positive outlook.
Accurate and timely information is critical right now. In addition to regularly visiting this page for updates, you can stay informed by following posts on Facebook, Instagram, and checking the CDC website for daily updates and advice.
Coronavirus disease 2019 (COVID-19) is a respiratory illness that can spread from person to person. Patients with COVID-19 can experience mild to severe respiratory illness with symptoms of fever, cough and shortness of breath. Complications from the illness can develop into pneumonia in both lungs. Currently there is no vaccine to protect against COVID-19.
The best way to prevent infection is to avoid being exposed to the virus. There are simple everyday preventive actions you can take.
• Avoid close contact with people who are sick. Avoid touching your eyes, nose, and mouth with unwashed hands.
• Wash your hands often with soap and water for at least 20 seconds. Use an alcohol-based hand sanitizer that contains at least 60% alcohol if soap and water are not available.
If you are sick, to keep from spreading respiratory illness to others, you should:
• Stay home when you are sick.
• Cover your cough or sneeze with a tissue, then throw the tissue in the trash.
• Clean and disinfect frequently touched object and surfaces.
If you feel sick with fever, cough, or have difficulty breathing, please give us a call. We will give you instructions on how to get care without exposing other people to your illness. While sick, avoid contact with people, don’t go out and delay any travel to reduce the possibility of spreading illness to others.
As always, if you have any health concerns, please call your center and speak to a member of your care team. We value the opportunity to care for your healthcare needs and are here to answer your questions or concerns about COVID-19.