Virtual primary care is like a doctor’s appointment you would receive in one of our centers, except it is completed online via computer or smart phone.

You will have a dedicated care team that gets to know you over time, helps you manage chronic conditions, collaborates with you on preventative care, and can refer you to specialists as needed.

All program participants have access to essential medical devices in the home such as a blood pressure cuff, weight scale, thermometer, and pulse oximeter. These devices will help inform your physician about next steps for care. If an in-person visit is needed, our team will schedule an appointment at the closest center or have a care team come to your home. 

Because Conviva Primary Care Anywhere has both virtual and in-center capabilities, we can handle any primary care needs. You can expect the same services you currently receive from your primary care provider, plus additional options such as secure messaging and same-day video visits.

Our service offerings include routine wellness care, early detection and screening, labs & diagnostics, disease management programs, hospital care coordination, specialist referrals, advanced care planning, care at home, and social services. We also offer same-day appointments to ensure that you can get timely care.

A smart phone or laptop is all you need to access video appointments and your online patient information. You can join a video visit from our mobile app, our online patient portal, or directly from any web browser.

Our Care Team will troubleshoot any technical issues that occur during an appointment. For technical issues that occur outside of an appointment, you can call our phone line at 561-782-7686 and press 1.

Yes, you will always be able to reach a member of the Conviva team with questions or concerns. During office hours, you can reach our front office by calling 561-782-7686 and pressing 1 for "existing patient". After business hours, calling the same phone line will connect you to an on-call physician or nurse practitioner, who will support you with any questions or issues that can't wait until the next morning.

Yes. We hire our own staff of board-certified, state-licensed doctors and other qualified care providers. When you sign up for Conviva Primary Care Anywhere, you will be matched with a dedicated care team with expertise in senior care (physician and Care Partner).

You will not be able to keep your existing primary care physician as our program's physician will be assigned to you as your new dedicated PCP. However, you can keep any specialists you have previously seen. You do not need to inform your current physician in advance. If we accept you into the program, our team will handle all the patient transfer logistics.