Notice of Non-Discrimination

Conviva Care Solutions complies with applicable Federal civil rights laws and does not discriminate or exclude people because of their race, color, religion, gender, gender identity, sex, sexual orientation, age, disability, national origin, military status, veteran status, genetic information, ancestry, ethnicity, marital status, language, health status, or need for health services.

Conviva Care Solutions:

• Provides people with disabilities reasonable modifications and free appropriate auxiliary aids and services to communicate effectively with us, such as:

            –Qualified sign language interpreters                                                                            

            -Written information in other formats (large print, audio, accessible electronic formats, other formats).

• Provides free language assistance services to people whose primary language is not English, which may include:

            –Qualified interpreters                                                                                               

            -Information written in other languages.

If you need reasonable modifications, appropriate auxiliary aids, or language assistance services contact 877-320-1235 (TTY: 711), from 8 a.m. to 8 p.m., Eastern time. If you believe that Conviva Care Solutions has not provided these services or discriminated on the basis of race, color, religion, gender, gender identity, sex, sexual orientation, age, disability, national origin, military status, veteran status, genetic information, ancestry, ethnicity, marital status, language, health status, or need for health services, you can file a grievance in person or by mail, or email with Conviva Care Solutions’s Non-Discrimination Coordinator at P.O. Box 14618, Lexington, KY 40512-4618,

877-320-1235 (TTY: 711), or patientaccessibility@centerwell.com. If you need help filing a grievance, Conviva Care Solutions’ Non-Discrimination Coordinator can help you.

You can also file a complaint with the U.S. Department of Health and Human Services, Office for Civil Rights, electronically through the Office for Civil Rights Complaint Portal, available at

https://ocrportal.hhs.gov/ocr/portal/lobby.jsf, or by mail or phone at:

• U.S. Department of Health and Human Services, 200 Independence Avenue, S.W., Room 509F, HHH Building Washington, D.C. 20201. 800-368-1019, 800-537-7697 (TDD).

This notice is available at https://www.convivacarecenters.com/en/accessibility-resources.html

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