Online fraud, the theft of personal data or identity, happens quite often.

Hackers use sophisticated methods for stealing such as posing as the IRS, a grandchild, health insurance provider, bank representative, or your favorite online seller. They use email, texts, phone calls, home routers, and your own technology to talk their way into your personal life and steal.

Be aware of COVID-19 vaccine fraud scams where a hacker claims to be from a medical office or insurance company. In this case, the hacker targets Medicare beneficiaries in hopes to gain your medical information for illegal billings.

Learn to protect yourself. If you think you’ve been a victim, you can still act to regain your privacy and confidence by following a few best practices.

Tell your caregiver, loved one or a Conviva Care Team Member if you’ve been hacked.

Use technologies with latest security updates, check home routers, and change passwords often.

Avoid sharing social security number, birthdate, address, bank accounts, health IDs with anyone outside your immediate circle.

Avoid clicking suspicious links, attachments, pop-ups, odd offers or subtle threats.

Feelings of shame, fear and inadequacy result from being a victim. Share thoughts with your Care Team.

If technology feels overwhelming, let caregivers and family guide your online decisions.